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Customer journey map

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A customer journey map is a visual representation of the steps that a customer takes when they interact with your product or service. It helps you to understand the customer’s experience and identify areas where you can improve.

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Alternative Meanings:
  • customer journey map
    Customer journey map: A visual representation of the steps that a customer takes when interacting with a product or service. Customer journey maps can help product managers to understand the customer experience and identify areas for improvement.
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