Provide Consistent Customer Support Across Multiple Channels
Matrix and HubSpot make customer service better. We build professional services to meet your customer needs, set your team up for success, and keep your business in sync with the whole operation.
Our process integrates sales, marketing, and customer service around your buyer’s journey.
We use a revenue architecture model with a continuous process that guides you in envisioning revenue strategies, enabling revenue systems, and executing customer service programs.
Want to get more out of HubSpot?
Matrix Marketing Group helps medium enterprises with change management, digital transformation, sales acceleration, and the industry-leading HubSpot platform to unlock your full brand potential.
New to HubSpot?
Let us show you how it works. Matrix will guide you through selection, setup, implementation, and onboarding for HubSpot so that you see value quickly and can start working toward your goals faster.
Digital Transformation Consulting
Management consulting is a dynamic and fast-paced industry that requires strong analytical skills to stay top of your game.
Matrix works with clients to identify problems, synthesize information from various sources, and develop strategies for action based on these findings while keeping an eye out for new trends.
All this is done with little distribution to the current operation.
General FAQs about Customer Services
Why is customer service important?
Customer service is important because it is the first line of contact between a company and its customers. It is the face of the company, and it can make or break a customer’s experience. Good customer service can turn a disgruntled customer into a loyal advocate, while poor customer service can drive customers away for good.
What is a customer service knowledge base?
A customer service knowledge base is a repository of information that helps employees provide better customer service. It can include information about the products and services offered by the company, as well as tips on how to best serve customers. It can also include articles, videos, and other resources that employees can access to help them solve customer problems.
Can customer service be automated?
Yes, customer service can be automated. Automated customer service systems can handle common customer inquiries, freeing up employees to focus on more complex or sensitive issues. Automated systems also help companies keep track of customer interactions and collect data that can be used to improve customer service.
How does customer service live chat work?
Live chat is a HubSpot customer service tool that allows employees to communicate with customers in real-time. It is a web-based application that allows employees to type and send messages back and forth with customers. Customers can use live chat to ask questions, make complaints, and resolve problems.