Provide Consistent Customer Support Across Multiple Channels
Matrix and HubSpot make customer service better. We build professional services to meet your customer needs, set your team up for success, and keep your business in sync with the whole operation.
Our process integrates sales, marketing, and customer service around your buyer’s journey.
We use a revenue architecture model with a continuous process that guides you in envisioning revenue strategies, enabling revenue systems, and executing customer service programs.
Data-Driven & Customer-Driven Experiences
Matrix Marketing Group offers a suite of services that helps businesses scale their customer service operations.
The decisions your company makes can shape customer behavior and your profit. That’s why it’s so important to provide excellent service at every turn in the customer journey.
With Matrix by your side, you’ll be able to use and scale data-driven methods with support ticket software from HubSpot that documents customer interactions for future reference and improvements.
Want to get more out of HubSpot?
Matrix Marketing Group helps medium enterprises with change management, digital transformation, sales acceleration, and the industry-leading HubSpot platform to unlock your full brand potential.
New to HubSpot?
Let us show you how it works. Matrix will guide you through selection, setup, implementation, and onboarding for HubSpot so that you see value quickly and can start working toward your goals faster.
Power Up Your Customer Support
Organizations must activate their brand purpose to drive value and differentiation in an omnichannel environment to stay competitive across the customer journey.
HubSpot and Matrix make it fast and easy for your business to deliver delightful customer service. It’s in our DNA.
Since 2002, Matrix has been driven by innovation, resilience, and agility to deliver on the promise of technology and human innovation.
BRAND ACCELERATION WORKSHOP
Maximize your brand purpose
Organizations must activate their brand purpose to drive value and differentiation across the customer journey to succeed. We establish unique brand purposes to build iconic brands and bring brands to life with high-impact creative concepts and marketing strategies.
Get More High-quality, Sales-Ready Leads
When it comes to marketing and sales, leads are the lifeblood of your company. Without a steady stream of high-quality leads, you’ll never be able to grow as fast or far! Lead generation that drives more leads, with higher sales conversions. Your CRM is the center of your business.
Make Your Site a Sales Machine
Organizations must activate their brand purpose to drive value and differentiation across the customer journey to succeed. Each touchpoint is not linear thus, lead nurturing is vital.
Lead Generation Technology
You understand the importance of strong marketing and sales strategies, revenue systems, and marketing programs. HubSpot Hubs are often the perfect tool for the job.
Digital Transformation Consulting
Management consulting is a dynamic and fast-paced industry that requires strong analytical skills to stay top of your game.
Matrix works with clients to identify problems, synthesize information from various sources, and develop strategies for action based on these findings while keeping an eye out for new trends.
All this is done with little distribution to the current operation.
General FAQs about Customer Services
Why is customer service important?
Customer service is important because it is the first line of contact between a company and its customers. It is the face of the company, and it can make or break a customer’s experience. Good customer service can turn a disgruntled customer into a loyal advocate, while poor customer service can drive customers away for good.
What is a customer service knowledge base?
A customer service knowledge base is a repository of information that helps employees provide better customer service. It can include information about the products and services offered by the company, as well as tips on how to best serve customers. It can also include articles, videos, and other resources that employees can access to help them solve customer problems.
Can customer service be automated?
Yes, customer service can be automated. Automated customer service systems can handle common customer inquiries, freeing up employees to focus on more complex or sensitive issues. Automated systems also help companies keep track of customer interactions and collect data that can be used to improve customer service.
How does customer service live chat work?
Live chat is a HubSpot customer service tool that allows employees to communicate with customers in real-time. It is a web-based application that allows employees to type and send messages back and forth with customers. Customers can use live chat to ask questions, make complaints, and resolve problems.
We are a growth-focused consulting firm that drives transformation and builds businesses by bringing together the capabilities needed to help teams grow and thrive in the digital age.